Shipping policy

Shipping Policy

Thank you for shopping with Orlatha. We are committed to providing a reliable, transparent, and efficient shipping experience for every customer.

Shipping Coverage

We currently ship to the United States only.

Shipping Origin

Orders are fulfilled and shipped from our fulfillment location in Shenzhen, Guangdong, China.

Fulfillment Location:
1F, No. 96, Fengtian Central Area
Xixiang Street, Bao'an District, Shenzhen
Guangdong 518102, China

Carriers

We ship orders through trusted carriers, including:

USPS
UPS
FedEx
YunExpress
4PX

The carrier used for your order may vary depending on the destination, package size, and shipping requirements.

Order Cut-Off Time

The daily order cut-off time is 18:00 GMT.

Orders placed before 18:00 GMT will enter processing on the same business day.
Orders placed after 18:00 GMT will be processed on the next business day.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

After you place your order, you will receive an order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Tracking Information

Tracking information is typically updated within 24–48 hours after shipment.

You can track your order in either of the following ways:

By viewing your order in your account on our website
By entering your tracking number through the tracking page below

Tracking Link:
https://www.17track.net/en

Shipping Time

Estimated transit time is 4–12 business days after shipment.

Shipping Fees

We offer free standard shipping on all U.S. orders. No standard shipping fee is charged at checkout.

Import Duties, Taxes and Customs Fees

Free standard shipping covers transportation only. Import duties, import taxes and customs clearance fees, if assessed by customs authorities or the carrier, are the customer's responsibility and are not included in the product price or free standard shipping. Customs or the carrier may require payment before delivery.

Address Changes

Please ensure that your shipping address is entered correctly at checkout.

If you need to request an address change, please contact us as soon as possible after placing your order. We will try our best to assist, but we cannot guarantee that changes can be made once the order has entered processing or has already been shipped.

Incorrect Address / Undeliverable Packages

Orlatha is not responsible for delays, delivery failures, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us as undeliverable due to:

an incorrect address
failed delivery attempts
refusal of delivery

we may contact you to arrange reshipment.
Please note that additional shipping charges may apply.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible.

We will assist you in working with the shipping carrier to investigate the issue. While delivery is managed by the carrier once the package has been shipped, we will do our best to help resolve shipping-related concerns.

Delivery Issues

If you experience any issues with your shipment, please contact us:

Email: support@orlatha.com
Phone: +86 13171092405