Privacy policy

Privacy Policy

At orlatha, we take your privacy seriously. This policy explains our data practices and the choices available to you. Visiting the Site does not by itself constitute consent to optional advertising or analytics cookies.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.orlatha.com.

Personal Information We Collect

When you visit the Site, information such as your browser type, IP address, time zone, device identifiers and interactions may be collected to operate and secure the store. Optional analytics, advertising and personalization technologies are subject to your cookie choices, as described below.

Additionally, as you browse the Site, we collect information about:

  • the individual web pages or products you view

  • what websites or search terms referred you to the Site

  • information about how you interact with the Site

We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

Cookies

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.

For more information about cookies and how to disable them, please visit:
http://www.allaboutcookies.org/

Log Files

“Log files” track actions occurring on the Site and collect data including:

  • IP address

  • browser type

  • Internet service provider

  • referring/exit pages

  • date and time stamps

Web Beacons, Tags, and Pixels

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • name

  • billing address

  • shipping address

  • payment method and transaction information (payment credentials are processed by our payment providers)

  • email address

  • phone number

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect to fulfill any orders placed through the Site, including:

  • processing payment information

  • arranging shipping

  • providing invoices and order confirmations

Additionally, we use this Order Information to:

  • communicate with you regarding your orders or inquiries

  • screen orders for potential risk or fraud

  • improve and enhance your experience with our website, products, and services

We use personal information to operate the store, fulfill orders, provide support, prevent fraud and, subject to your privacy choices, measure and personalize our services and advertising.

We share information with service providers and advertising partners as described below. Disclosure for cross-site advertising may be considered a "sale," "sharing" or "targeted advertising" under some privacy laws, even when no money is paid for the information. You can use the choices described in this policy to limit these activities.

Our cookie banner is enabled worldwide, including at checkout. You can accept, decline or customize optional personalization, marketing and analytics cookies. Required technologies for functions such as cart, checkout, security and fraud prevention remain necessary to provide the service. Declining optional cookies does not prevent you from placing an order.

Device Information helps us protect the store and, when permitted by your cookie choices, understand usage and improve the shopping experience.

We take reasonable precautions and follow industry best practices to protect your personal information.

Sharing Your Personal Information

We use Shopify to operate the store and Simprosys to manage our Google advertising and analytics tags. Information is shared with providers according to the purposes and choices described here.

Shopify

Shopify hosts our store and processes information needed for shopping, orders, security and platform operations. Shopify Network Intelligence is enabled. It combines information from interactions with our store and other Shopify merchants to improve services, advertising and personalization, subject to applicable consent and opt-out choices. Other merchants cannot view our customer data.

For details about Shopify's processing and privacy rights, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Google Analytics 4 and Google Ads

We use Google Analytics 4 to measure visits and shopping interactions. Google Ads supports remarketing and conversion measurement, including product views, add-to-cart actions, checkout starts and purchases. Depending on your consent and the service, Google may receive page URLs, device and browser information, IP addresses, cookie or similar identifiers, and shopping-event details such as product identifiers, order value and currency.

These Google tags are managed through Simprosys using Basic Consent Mode: optional tags wait for the relevant cookie consent before loading. If you decline, these optional tags are not enabled for that visit. You can withhold analytics and marketing consent separately in the banner preferences.

Learn more about how Google uses information from sites and apps that use its services and manage Google advertising preferences through My Ad Center.

Your Cookie and Data Sharing Choices

Use "Manage preferences" in our cookie banner to choose optional cookie categories, or select "Accept" or "Decline." To reset a stored cookie choice, clear this Site's cookies in your browser and revisit the Site. Browser settings may also let you block or delete cookies; blocking required cookies can affect shopping functions.

Our Your privacy choices page, also linked in the footer, lets you request an opt-out from data sharing for targeted advertising. You may be asked for an email address to apply that request. Where applicable, we honor Global Privacy Control signals. You can also contact support@orlatha.com with privacy questions or requests.

Additionally, we may share your personal information when necessary to:

  • comply with applicable laws and regulations

  • respond to lawful requests such as subpoenas or search warrants

  • protect our rights

Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

Brand: orlatha
Website: https://www.orlatha.com
Email: support@orlatha.com
Phone: +86 13171092405

Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)

Company:
Inner Mongolia Laidian Liuliang Culture Media Co., Ltd.

Company Address:
Commercial Building 6, Wangdi Jiahua Community
Alatan Avenue, Saihan District
Hohhot, Inner Mongolia 010040, China